The manufacturer, the regional service centre and the customer work from one case history. It is clear who checks the warranty, authorises a part replacement, accepts the repair and confirms the settlement.
Who it is for
Manufacturers, distributors and service companies that work through a partner network and handle warranty claims.
What the solution includes
One equipment category and one warranty programme
Four roles and up to 20 pilot organisations
Register, assignment, diagnostics and acceptance
Responsive workspace for the engineer
Import of up to 2,000 prepared records
We adapt the design to your brand. The example illustrates a workflow, rather than a fixed visual style for your project.
Warranty claims across a manufacturer–partner–customer chain are a common international after-sales workflow. Consumer warranty terms differ by country and are configured from the client's programme; bank payouts and legally binding signatures are excluded.
Examples use fictional data. Integrations, payments and AI actions shown as simulations require separate implementation and testing.
