trike_devTelegram ↗

AI support

The assistant answers recurring questions from your knowledge base and hands complex requests over to a person. Access to order status is connected separately.

Who it is for

  • A company with recurring questions and up-to-date materials to answer them from.

What the solution includes

  • Knowledge base
  • Answers with the source cited
  • Handover of the conversation to an operator

We adapt the design to your brand. The example illustrates a workflow, rather than a fixed visual style for your project.

Knowledge-base support assistants with human handover are used worldwide. Platform choice, messaging channels and personal-data handling for order lookups must follow the client's country rules.

Examples use fictional data. Integrations, payments and AI actions shown as simulations require separate implementation and testing.

Try the interactive example →

Development options

Pricing on request. We confirm the scope, schedule, currency and payment terms before starting.

Ready-made assistant setup

The assistant answers from the prepared materials in one channel.

Quote on request

1–2 weeks, subject to scope confirmation

  • Platform selection against mandatory requirements
  • Up to 20 prepared articles
  • Rules setup, including declining to give an unconfirmed answer
  • One channel
  • Answer source shown using the chosen platform's tools
  • Standard handover to a person
  • Testing on 30 questions
  • Spending limit and instructions

Not included

  • Building the knowledge base from scratch
  • CRM and personal order data
  • A custom operator admin panel
  • Voice
  • Any promise of 100% accuracy

Ongoing costs

  • Platform subscription or model usage at its pricing
  • Messages
  • Ongoing support billed separately
Discuss this option →

Assistant with order data

The assistant answers with verified order context.

Quote on request

2–3 weeks, subject to scope confirmation

  • Up to 50 prepared articles
  • One channel
  • One function that reads status from a CRM or business system
  • User access verification before reading
  • Conversation history handed over to the operator
  • Log of calls and costs using the platform's available tools
  • Testing on 50 questions and access scenarios

Not included

  • Changing orders or money through AI
  • Voice
  • Multiple systems
  • Knowledge base from scratch
  • A custom helpdesk

Ongoing costs

  • Platform/model, CRM and notifications
  • Ongoing support billed separately
Discuss this option →

Custom support interface

A limited in-house support system with a knowledge base and an operator queue.

Quote on request

4–6 weeks, subject to scope confirmation

  • Website chat and one model
  • Up to 50 prepared articles
  • Answers with sources
  • Up to 3 operators
  • Knowledge base editor and history
  • Queue for handover to a person
  • Usage limit and handover to a person on failure
  • One order status source via an existing API with access control
  • Testing on 60 questions and scenarios

Not included

  • Training a custom model
  • Voice and messaging apps
  • Automatic payments/refunds
  • 24/7 operator coverage
  • An advanced ticketing system

Ongoing costs

  • Hosting, model, files and notifications
  • Maintenance and updates billed separately
Discuss this option →

Possible next steps

  • CRM connection
  • Widget and messaging apps
  • Answer quality control