Client portal

Clients see their requests, statuses and materials in one place. The team replies in the context of each request and spends less time searching through correspondence.

Who it is for

  • B2B service companies with regular requests from customers.
  • Contractors and suppliers that need to show clients the progress of work and documents for their orders.

What the solution includes

  • Sign-in via an existing authentication service
  • Companies and two roles: client and staff member
  • One request type, up to 10 fields and 5 statuses

We adapt the design to your brand. The example illustrates a workflow, rather than a fixed visual style for your project.

Client portals for requests, messages and documents are a universal B2B workflow. Electronic signatures and legally binding e-document exchange are excluded, so no country-specific e-invoicing or signature regime is promised.

Examples use fictional data. Integrations, payments and AI actions shown as simulations require separate implementation and testing.

Try the interactive example →

Development options

Pricing on request. We confirm the scope, schedule, currency and payment terms before starting.

Requests and statuses

The client creates a request and sees which stage it is at.

Quote on request

4–6 weeks, subject to scope confirmation

  • Sign-in via an existing authentication service
  • Companies and two roles: client and staff member
  • One request type, up to 10 fields and 5 statuses
  • List, request page and change history
  • Client access only to their own company's requests
  • Email notification and access management

Not included

  • Documents, correspondence and payment
  • CRM connection
  • Different processes for each company

Ongoing costs

  • Hosting, authentication and email service
Discuss this option →

Service in the portal

Correspondence and documents stay next to the request.

Quote on request

6–9 weeks, subject to scope confirmation

  • Everything in the “Requests and statuses” version
  • Three client roles: manager, employee and accountant
  • Client–staff correspondence within the request
  • Files up to 20 MB with file type restrictions and access checks
  • Company documents section with manual upload
  • Notifications about new messages and changes
  • Request search and filters, role checks

Not included

  • Electronic signature and legally binding electronic document exchange
  • Online payment, billing and accounting
  • Collaborative document editing

Ongoing costs

  • Hosting and file storage
  • Authentication and email
Discuss this option →

Portal with CRM

The client interface is linked to the team's work in the CRM.

Quote on request

9–12 weeks, subject to scope confirmation

  • Everything in the “Service in the portal” version
  • One CRM with an existing documented API
  • Creating a request in the CRM, up to 15 fields
  • Updating up to 5 statuses from the CRM in the portal
  • Linking the request to the company and the responsible person
  • Error log, safe retry and access checks

Not included

  • Two-way synchronisation of all messages and files
  • Multiple CRMs and migration of the full history
  • Billing, accounting and 24/7 support

Ongoing costs

  • Hosting, files, authentication and email
  • CRM and paid integrations
Discuss this option →

Possible next steps

  • Correspondence and documents stay next to the request.
  • The client interface is linked to the team's work in the CRM.